Please be aware that although we will make every attempt to meet these lead times, like most businesses, we are experiencing factors which are beyond our control, as different countries have different border controls in place and as the UK experiences driver shortages. We will endeavour to keep you fully updated, should your order experience a delay.
Order Acknowledgement and Delivery
All orders are processed within 1 to 2 business days (excluding weekends and holidays). You will receive a despatch notification once your order has been shipped. If there are any delays for whatever reason, we will contact you to advise of revised delivery times.
Deliveries are normally 1 to 2 business days from the point of order acknowledgement for solar panels, batteries, roofing mounting and other non-Victron branded goods. However, please note that Victron products, which are not currently in stock, can take 5-10 working days for delivery. Where your order is delivered on a pallet, we will ask, either via email or phone which day will be preferable to receive your goods.
For larger projects, delivery times may vary. Depending on the quantity of equipment and the complexity of the solution but this will be advised throughout the project design. Either way we will strive to ensure that your order reaches you within the expected time period.
Once we have arranged delivery for larger items, please ensure that you are available between 9am and 5pm to receive the order. Unfortunately, if you are not available or it cannot be left safe, you may incur a redelivery charge for pallet deliveries.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. All orders for Victron products over £30 are free delivery. Please note that the cost to deliver Solar Panels is £110 including VAT. The cost for delivery applies to 1 panel or 30 panels. The solar panels are secured to a pallet to ensure that they are not damaged in transit and are not top stackable - hence the high price for delivery.
We use, where appropriate, the Royal Mail, DPD, DHL and pallet companies for our delivery.
We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout or you can email for a quote at firstname.lastname@example.org
Returns, Refunds and Exchanges
Your 100% satisfaction is important to us. For all queries referring to returns and refunds, please refer to our policy here